Request deletion of your data — Hazely
This page explains how to ask us to delete data relating to your use of Hazely: Find Coffeeshops (nl.hazely.app), and what is deleted, kept, or already removed automatically.
How to request deletion
Hazely has no user accounts. There is no profile to close and no login, so there is nothing for us to look up by name or email address.
1. Delete everything stored on your device — you can do this yourself, immediately. Open Hazely → Settings → Reset all my privacy choices. This clears your consent choices, your saved favourites, and every other setting Hazely has stored locally. Uninstalling the app removes the same data.
2. Ask us to delete data held by our processors. Email privacy@hazely.nl with the subject "Data deletion request".
Because we cannot identify you from the data we hold, please include whatever you can:
- the approximate date and time you used the App
- your device model and operating system version
- if you want analytics data removed, the app instance ID (Settings → About), which is the only identifier that links analytics events together
We answer within one month, as required by Article 12(3) GDPR. If we cannot identify any data as relating to you, we will tell you so — Article 11(2) GDPR allows us to decline where identification is genuinely impossible, and we will explain why rather than simply refusing.
What gets deleted
| Data | Where it lives | On request |
|---|---|---|
| Analytics events (screen views, feature use) | Google Analytics for Firebase | Deleted |
| Crash reports and performance traces | Firebase Crashlytics / Performance | Deleted |
| Firebase installation identifier | Deleted (Google removes within 180 days) | |
| Menu scan results | Firestore | Deleted |
| Consent choices, favourites, settings | Your device only | You delete these yourself, in Settings |
What is already deleted automatically — you do not need to ask
| Data | Retention |
|---|---|
| Menu photographs | Not retained after text extraction |
| Menu scan results | 30 minutes |
| Search terms | Never transmitted — only the number of characters typed is recorded |
| Precise location | Held in memory while the App is open; never sent to our servers |
What we keep, and why
Strain reference entries. When a menu scan finds a strain name that is not yet in our catalogue, we add a description of that strain to our public reference catalogue. These entries contain only the strain name and its description — no identifier, no location, no link to you or your device. They are ordinary catalogue content, not personal data, and are kept indefinitely.
Aggregate figures. Counts and statistics that cannot be traced back to any individual are kept.
Records we are legally required to retain. Where the law requires us to keep something (for example, a record of a rights request and how we handled it), we keep it for as long as the law requires and no longer.
Your other rights
Deletion is one of several rights you have. You can also request access, correction, restriction, portability, or object to processing. See the Privacy Policy for the full list and how to exercise them.
If you are not satisfied with our response, you can complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens (<https://autoriteitpersoonsgegevens.nl>).
Contact
- Deletion and privacy requests: privacy@hazely.nl
- Data protection contact: dpo@hazely.nl