Hazely Notice-and-Action Procedure (EU Digital Services Act)

1. What kind of service Hazely is under the DSA

Hazely is an information service operated by one person. Nearly everything in it — the map, the shop listings, opening hours, the guide pages — is compiled by us from public sources rather than posted by users, and users cannot post content that other users see, with one narrow exception: a strain-catalogue lookup that finds no match can create an AI-generated catalogue entry, served to all users, containing only a strain name and description (the Privacy Policy §3.3 describes this).

Our reading of the DSA, stated as our own position rather than a settled ruling: Hazely hosts almost no third-party content visible to others, is at most a small hosting / information service, and is not an online platform within Art. 3(i) DSA. As a micro-enterprise it is in any event exempt from the online-platform obligations of Chapter III, Section 3 — among them the internal complaint-handling system (Art. 20), the out-of-court dispute-settlement route (Art. 21) and the misuse-of-mechanism rules (Art. 23) — and from transparency reporting (Art. 15(2)). Version 1.1 promised parts of that machinery anyway; those promises were not real and are gone. What follows is what we actually operate. Where the DSA does not oblige us, it is described as our practice, not as an obligation.

2. How to report illegal content

Three routes:

• The report form at https://hazely.nl/report. It asks where the content is (a URL or the in-app screen), why you consider it illegal, an optional email address, and a confirmation that you believe the report is accurate and complete — the elements Art. 16(2) DSA asks a notice to contain. Submitting shows an on-screen confirmation with a reference number.
• In the App. On iOS: Settings → the report form. On Android: Settings → "Report illegal content" — in the current Android release that opens an email to abuse@hazely.nl; the form itself is in-app from the next Android release.
• Email: abuse@hazely.nl.

Anyone may report — you do not need to be the victim, the rights-holder, or an authority. Reports without an email address are accepted; without one we cannot tell you the outcome or ask a follow-up question. Where a report concerns material that may relate to the offences in Articles 3 to 7 of Directive 2011/93/EU, you may stay anonymous.

3. What makes a report actionable

The more of Art. 16(2)'s elements a report contains, the faster we can act:

a) why the content is illegal — the law it violates if you know it, or a plain-language explanation;
b) exactly where it is — the hazely.nl URL, or the screen and item in the App;
c) your name and email address, if you are willing to give them;
d) your good-faith confirmation that the report is accurate and complete.

The form at hazely.nl/report collects exactly these. A report missing some of them is still read — it may just take longer to act on.

4. What happens to your report

• The report is written to our database and reviewed manually, by the operator. There is one person: there is no automated triage, no automated acknowledgement, and no second reviewer. We say this rather than promise a process we cannot staff.
• We act without undue delay, taking the apparent severity of the report into account. We do not promise fixed response times, because we could not reliably keep such a promise and have stopped making it.
• Possible outcomes: we remove the content, disable or withhold it, correct it (for listing data we compiled), or decline to act.
• If you gave an email address, we reply manually with the outcome and, where we declined to act, why.
• In the rare case where we restrict content that you yourself provided, we will tell you what we did and why, in line with the statement-of-reasons duty in Art. 17 DSA where it applies, using whatever contact route the submission gave us.
• If you think we got it wrong — in either direction — reply to the outcome email or write to abuse@hazely.nl and we will look at it again. That is an informal re-examination by the same operator, not an Art. 20 DSA internal complaint system, and nothing about it limits your right to complain to a supervisory authority or to go to court. The Digital Services Coordinator for the Netherlands is the Autoriteit Consument & Markt (ACM).

5. What we keep

Reports are stored in our database (Firestore, EU region) and kept until the report is resolved, plus a reasonable period after that so we can show how it was handled. The Privacy Policy §7 states the retention position for reports honestly, including its limits, and §3.1 describes exactly what a report record contains.

6. Orders from authorities (Arts. 9–10 DSA)

We respond promptly to lawful orders to act against illegal content, or to provide information, from Dutch judicial or administrative authorities — including the Public Prosecution Service (Openbaar Ministerie) and the Police — and from any other EU Member-State authority issuing an order in compliance with Art. 9 or Art. 10 DSA.

Authorities should write to legal@hazely.nl. Hazely is operated by a natural person established in the Netherlands; there is no company registration and no published registered address. A postal address for formal service is supplied on request from legal@hazely.nl, as §1 of the Privacy Policy describes.

7. Point of contact (Arts. 11–12 DSA)

For authorities and users alike, the single point of contact for DSA matters is legal@hazely.nl. Communications may be in Dutch or English.

8. Contact

• Reports: https://hazely.nl/report, or abuse@hazely.nl
• DSA point of contact and legal authorities: legal@hazely.nl
• Postal address: not published — ask at legal@hazely.nl and we will send it to you in writing

Changelog

Version 2.0 — 14 August 2026 (replaces version 1.1 of 21 May 2026)

1. Removed every promise of machinery that did not exist: the automated acknowledgement (no automated email exists anywhere in our system), the fixed decision windows for straightforward and complex cases, the claim that complaints are reviewed by a different person than the original decision-maker (there is one person), the internal complaint procedure and its response deadline, the out-of-court dispute-settlement section, the abusive-notifier suspension policy, and the annual report at a page that was never created. 2. Stated our DSA classification — at most a small hosting service, not an online platform, micro-enterprise — and reframed the document as the procedure we actually operate rather than obligations most of which never applied to us (§1). 3. Described the real intake routes: the web form with its actual fields and its on-screen reference number, the in-app routes exactly as they exist on each platform today, and email (§2). Version 1.1 called the /report address "a built-in form" at a time when it redirected to a pre-addressed email draft. 4. Published this procedure as a web page at hazely.nl/notice-and-action. Version 1.1 had no web page and was unreadable on iOS. 5. Removed the advertising-banner example from the content-location guidance — no advertising exists in the App. 6. Retention now defers to the Privacy Policy §7 instead of implying a schedule of its own (§5).